Privacy Policy

Last updated: November 2025

Raiqa Labs H+ (operated by Raiqa AI Inc., "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, products, and services.

By accessing or using our website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you interact with Raiqa Labs H+ (such as filling out a form, booking an audit, or subscribing), we may collect:

  • Name

  • Practice name

  • Email address

  • Location (City, State)

  • Contact number

  • Business details relevant to your healthcare practice

1.2 Non-Personal / Technical Information

Automatically collected when you visit our site:

  • IP address, device type, browser type, and operating system

  • Website usage data, pages viewed, and time spent

  • Referral URLs (where you came from)

  • Ad pixel tracking data (Google, Meta, LinkedIn, etc.)

This data helps us improve performance, measure campaigns, and enhance user experience.

2. How We Use Your Information

We may use the information collected to:

  • Provide and manage our services

  • Respond to inquiries or support requests

  • Conduct audits, marketing assessments, and performance reports

  • Send updates, newsletters, or service communications

  • Improve website functionality and customer experience

  • Ensure compliance with healthcare advertising regulations (AHPRA, HIPAA)

  • Analyze website traffic, conversions, and campaign performance

We do not sell or rent personal information to third parties.

3. How We Share Information

We may share limited information with:

  • Technology and marketing partners (e.g., Google, Meta, CRM or analytics tools) to enable ads and service delivery

  • Compliance consultants to review AHPRA/HIPAA adherence

  • Cloud hosting and IT service providers to securely manage data storage

All partners and service providers engaged by Raiqa Labs are required to handle data securely and in accordance with the Australian Privacy Principles (APPs) and applicable U.S. privacy laws, including state-level privacy frameworks. Data may be disclosed only as required by law, or when necessary to protect our rights, safety, or comply with lawful requests.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. This includes:

  • Secure server environments

  • Encryption of sensitive data in transit

  • Role-based access to client files

  • Regular system monitoring

While we take every precaution, no online system is 100% secure, and users share information at their own risk.

5. International Data Transfers

Some of our third-party providers (e.g., Google, Meta, CRM tools) may store or process data outside Australia. We ensure these providers comply with comparable data protection standards (e.g., GDPR, HIPAA).

6. Cookies and Tracking Technologies

Raiqa Labs H+ uses cookies, pixels, and tracking scripts to improve your browsing experience and analyse performance.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and track usage analytics.

6.2 Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality.

  • Analytics Cookies: Track usage trends and improve UX (Google Analytics, Meta Pixel).

  • Advertising Cookies: Optimize ads and measure campaign performance.

6.3 Managing Cookies

You can adjust your browser settings to refuse or delete cookies. However, doing so may affect certain features of our website.

When you first visit our site, a banner will ask for your consent to use cookies. By continuing to browse, you agree to our cookie use as described here.

7. Data Retention

We retain personal data only as long as necessary for business and compliance purposes or as required by law.

8. Links to Other Websites

Our site may contain links to other websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or business operations. The latest version will always be available on this page with an updated "Last Updated" date.

10. Contact

For any payment, billing, or cancellation inquiries, please reach out to: support@raiqa.com